Last updated: 27 September 2026

These terms govern purchases on www.teddyflash.com (the «Site»). Please read them before you order. By placing an order you accept them.

This is a translation for your convenience. The contract language is Italian and the Italian version prevails.

1. Who sells

TEDDYFLASH products are sold by LipsiaGROUP S.r.l. Unipersonale (the «Seller»).

Registered office: Via Galli 35/37, 21049 Tradate (VA), Italy

Varese Companies Register, REA 305170

VAT no. IT02944320122

Share capital € 30,000 fully paid

Customer service email: assistenza@lipsiagroup.com

Phone: +39 0331 386985 (Mon-Fri 9:00-13:00 / 14:30-17:30 CET)

Contact form: /en/contacts

TEDDYFLASH is a trademark of the Seller.

2. Who can buy

The Site sells to consumers and to business customers. These terms protect consumers as provided by the Italian Consumer Code (Legislative Decree 206/2005).

We ship to Italy only.

3. Products

We sell T-shirts, hoodies, shoppers and gymsacks with TEDDYFLASH designs.

Every item is printed to order: we keep no stock of pre-printed items. Preparation times are on the Shipping page.

Each product page shows the main features, the size guide and the price. On-screen colours may differ slightly from the real product, depending on your monitor.

Flash editions. Some designs («Flash») are on sale only for a limited period, shown on the product page. After that period the design can no longer be ordered.

4. Prices

Prices are in euro and include VAT. Shipping costs are not included: you see them in the cart before paying. The price you pay is the one shown in the order summary.

When we announce a discount, we also show the lowest price applied in the previous 30 days (art. 17-bis Consumer Code).

5. How the contract is made

Choose product, size and colour and add it to the cart.

Enter your delivery and billing details and choose how to pay.

Before confirming you see a summary: products, total price, shipping costs, delivery times. You can correct any mistake before sending the order.

You confirm with the final button, which states that the order involves an obligation to pay.

We send you a confirmation email with the order summary.

The contract is made when you receive the order confirmation email. The contract language is Italian.

We may refuse an order if the details are incomplete or wrong, or if payment fails. In that case we tell you by email and, if you have already paid, we refund you in full within 14 days.

6. Payment

You can pay with the methods shown at checkout.

Card details are handled directly by the payment provider over a secure connection. The Seller never sees or stores full card details.

We start preparing your order only after payment is confirmed.

7. Tax document

The tax document is sent by email to the address used for the order. If you need an invoice for your business, enter your tax details at checkout.

We never put a receipt, invoice or prices in the parcel. So you can ship a gift straight to someone else.

8. Shipping and delivery

Times, costs and methods are on the Shipping page. In any case we deliver within 30 days of the order (art. 61 Consumer Code).

The risk of loss or damage passes to you when you, or the person you named, receive the parcel (art. 63 Consumer Code).

9. Gifts and shipping to someone else

You can ship the order straight to the recipient and choose a gift box for single items. There is no document with the price in the parcel.

The contract stays between you (the buyer) and the Seller: the right of withdrawal is yours and refunds always go to whoever paid.

10. Right of withdrawal

If you are a consumer, the law gives you 14 days to withdraw without giving a reason. TEDDYFLASH extends this to 30 days from delivery. Rules and form are on the Returns and refunds page.

11. Legal guarantee of conformity

All products are covered by the legal guarantee of conformity under articles 128 and following of the Consumer Code.

It lasts 2 years from delivery.

If a defect appears within 1 year of delivery, it is presumed to have existed at delivery.

You must report the defect within 2 months of discovering it.

You can ask for repair or replacement. If neither is possible, a price reduction or a refund.

To report a defect, email assistenza@lipsiagroup.com with your order number and a photo. Shipping costs for a defective or wrong item are on us.

Normal wear and damage from washing or use against the care label are not defects.

12. Intellectual property

The designs, characters, the TEDDYFLASH trademark, texts and photos on the Site belong to the Seller. You may not copy them or use them commercially without our written permission.

13. Personal data

We process your data as explained in the Privacy policy.

14. Customer service and complaints

Email assistenza@lipsiagroup.com or use the contact form, always with your order number. You can also call +39 0331 386985 (Mon-Fri 9:00-13:00 / 14:30-17:30 CET).

15. Governing law and jurisdiction

The contract is governed by Italian law, in particular the Consumer Code (Legislative Decree 206/2005) and Legislative Decree 70/2003 on electronic commerce.

If you are a consumer, disputes fall under the court of the place where you live or are domiciled (art. 66-bis Consumer Code).

You can also use the alternative dispute resolution (ADR) procedures under articles 141 and following of the Consumer Code.

16. Changes

We may update these terms. Each order is governed by the terms published when you place it.

Terms of sale